Terms & Conditions.

We keep things straightforward — that includes our terms.

By choosing to work with MOFO IT, you’re agreeing to the following terms and conditions. They help protect both of us and keep things clear from the get-go in plain English.

Engagement

When you engage MOFO IT to provide IT services — whether it's a one-off job or an ongoing support plan — we’ll agree on what’s being delivered and at what price. That might be through a proposal, a quick call, or an email confirmation. Once we’re aligned, we’ll get started.

If the scope of work changes or extra help is needed, we’ll confirm costs with you before doing anything new. You won’t get any mystery invoices from us — ever.

Invoicing & Payment

We invoice based on what we’ve agreed — either as a one-off upfront payment, or on a recurring monthly basis for ongoing support. All pricing is in AUD and excludes GST unless stated otherwise.

Payment is due within 14 days of the invoice date. If payment runs late, we may pause services until it’s sorted. We’re not here to chase bills, and we know you’re not here to dodge them — so let’s just keep things easy and timely.

Support Response

We aim to respond to support requests as quickly as possible. For clients on a monthly retainer, response times are based on your chosen support level. We prioritise critical issues first and will always do our best to get things back on track fast.

If you’re not on a retainer, support is billed hourly and subject to availability — but we’ll always try to help where we can.

Access & Security

To do our job properly, we may need access to your systems or accounts. You’ll be responsible for providing that access and for ensuring we have permission to do what we need to do. We treat your information as confidential and take security seriously — always.

We recommend that you maintain regular backups and use strong passwords (we can help with that too). While we’ll advise and support you, the final responsibility for your data rests with you.

Fair Use & Boundaries

If you're on a support plan, we trust you'll use it fairly and in line with its purpose. These plans aren’t designed for unlimited daily requests — if it becomes clear that your needs are outgrowing your plan, we’ll chat and recommend something that better fits.

We’ll always be fair with you — and expect the same in return.

Liability

We take pride in doing great work and looking after our clients. That said, IT is unpredictable, and things can occasionally go wrong. While we’ll always aim to fix issues quickly and professionally, we’re not liable for any indirect or consequential losses (like lost data, missed business, or downtime) resulting from our services.

Our total liability is limited to the amount you’ve paid us for the specific service or month in question.

Cancelling or Ending Services

You can end ongoing support with 30 days’ notice. There’s no contract lock-in — we want you to stick around because you’re happy, not because you’re trapped.

For project work, cancellation terms will depend on how far along we are in the job. If we’ve already done a bunch of work, we’ll invoice fairly for what’s been completed to date.

Privacy & Confidentiality

We respect your privacy. Any business info, client data, or sensitive material you share with us will be kept confidential. We’ll only ever share your details with third parties when required to deliver your services — and we’ll make sure those partners also respect your privacy.

Our full Privacy Policy outlines how we collect, store, and protect your data.

Changes to These Terms

We may update these terms from time to time. If we do, we’ll publish the latest version on our website. Continued use of our services means you’re okay with any updates.

If you’ve got any questions, concerns or just want a friendly chat about how this all works, reach out any time.

Email: [email protected]